Member Survey Results

As we strive to offer the best service, the cleanest facilities, up-to-date equipment and an all-around great experience, we have heard from members through our recent Satisfaction Survey.  Thank you for letting us know how we are doing - where we are excelling and, more importantly, how we can serve you better!

Read a letter from our CEO/Exectutive Director, J.J. Raflik


REASONS YOU LOVE THE Y:

  • Builds strong relationships with members
  • Friendly staff who recognize members, know members  names & are good listeners
  • Helps you reach fitness goals
  • Improves health & well-being of community
  • Opportunity to be a positive role model
  • Promotes healthy habits
  • Sense of belonging

WHAT YOU WANT US TO ADDRESS:

  • Building Cleanliness
  • Maintenance of equipment
  • Safety & security
  • Staff checking on member progress

WHAT WE ARE DOING:

  • Adding staff to increase the frequency of locker room cleaning
  • Adding annual equipment replacement plans by department, in addition to our capital replacement plan.
  • Investing in additional cameras in 4 areas of need; we are in the 2nd year of our 5-year security upgrade plan.
  • Applying a Fond du Lac Area Foundation grant towards Wellness Center coach training